Frequently Asked Questions

If you buy a secondhand Subaru that supports SUBARU Care App Connected Services, you can activate the Connected Services directly from your SUBARU Care given that you can prove physical access of the car (via QR scanning).

If you already have a vehicle in your App Garage, to add a car to your SUBARU Care account, go to the home screen, click on the garage Icon on the top of the screen and follow the instructions to add a car. To delete a car, go to the  garage, and  click on "Remove vehicle" at the bottom.

From the home  screen click on the garage icon on top, then click on the section ‘connected services center’, then select and activate the services you need. The process will activate the connected services automatically within 24h. Please note that your car needs to be in a location with good mobile network coverage (3G, 4G) to be able to complete the operation; for example, it might not work if the vehicle is in an underground garage.

If you want to temporarily stop SUBARU Care App Connected Services, you can turn on Privacy Mode to disable GPS function. If you want to permanently stop SUBARU Care app Connected Services, click on the garage icon on top, then click on the section ‘connected services center’, then select and deactivate the services you don’t need.

The SUBARU Care App lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, schedule battery charging and much more.

You can access them at any time. The information about your vehicle or your trips will be updated and available a few minutes after a few minutes after the vehicle is turned off. Keep in mind that mobile data coverage is needed to send data, so it may not work in certain conditions (i.e. underground).

SUBARU Care Connected Services is comprised of the SUBARU Care App and SUBARU Connected Multimedia. 

Each suite is host to its own set of features, that make driving safer and more fun, in and out of your car.

The SUBARU Care App lets you communicate with your car, wherever you are. You can check the status of the vehicle, locate your parked car, remotely start the A/C, etc.

SUBARU Connected Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favorite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or Google Assistant. SUBARU Connected Multimedia also includes a connected navigation service which gives you access to always up to date cloud based map information, real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation. 

*for compatible models

The SUBARU Care App allows you to use among others the following SUBARU Care Connected Services: 
Find My Car, EV Coaching, Remote Charging, Remote Climate Control, Remote lock/unlock of the doors, etc.

SUBARU Care Connected Services are available on Subaru Solterra.

In the bottom navigation bar click on the Support Section icon (speech bubble icon) and then click on ”Contact Us”.

Tap “my garage” on top of the  home screen. There you can consult the condition of Privacy mode. When Privacy Mode is "on" you disable the GPS function and we will not be able to track your car location. 

For more information, please visit our how-to-guide. You will be able to switch on/off privacy mode only from the multimedia unit. Check your owner's manual for more details.

In the navigation bar tap on the account section icon, which can be found in the bottom right-hand corner to edit profile settings.

With a SUBARU Care account, you can activate and use the Subaru Connected services,  whether in your multimedia system, or through the SUBARU Care App.

The SUBARU Care account is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll only be able to use the app connected services in that car. If you own more vehicles that include the connected services package, you can link up to 10 vehicles to the same account. 

The vehicle can be added to multiple accounts, however only one account at the time is allowed to use the connected services.
SUBARU Connected Multimedia can be used by anyone driving that car.

SUBARU Care Connected Services is comprised of the SUBARU Care App and SUBARU Connected Multimedia. 
Each suite is host to its own set of features and must be activated separately.

If you are unsure if your SUBARU Care App Connected Services is activated go to the SUBARU Care App. 
Go to the home screen, click on the "My Garage" and then "Connected Services Centre" where you can check which services are Active or Available.

From the account section icon, which can be found on the bottom right-hand corner of the navigation bar, click “Sign out” in the top right corner. Then click on “Sign in”, input the email associated with your account, and click on “Reset password” in the bottom of the page. Your will then receive a link to follow to update your password.

Remove the car from your SUBARU Care account. You don’t have to delete your account, as any future Subaru cars you may own can be added to the account. Don’t forget to inform the new owner of the car that it is equipped with SUBARU Care App Connected Services.

SUBARU Care Connected Services are included with the purchase of any SUBARU Care Connected Services compatible Subaru for 3 years, while Connected Multimedia Services are included for 7 years. The services will require renewal of the subscription once the trial period is expired. For further details about pricing and subscriptions, please contact your SUBARU Retailer. 

Please contact Subaru via the contact section.

On the home screen, scroll down until the “EV coaching” section. Select the ‘Trips’ tab to see your previous trips and then click on a trip to access the related driving analytics. Keep in mind that trips done with Privacy mode or Guest mode ON, will not be recorded in your account.

The SUBARU Care App is supported on both iOS and Android devices.

The information is available at the bottom of the account menu.

We recommend you charge your vehicle or to turn the car to "ready on" once a week for at least 20 minutes.

 Please follow the procedure stated in the car manual to unlock/lock it.

If you have a set of jumper/booster cables and a second vehicle, you can jump start your vehicle by following the procedure in the owner manual.